👨‍🔬How to test your flow

There are two methods to test your flow: you can either test your flow in the Bot Studio or open the preview chat on the WhatsApp app on your phone. Both ways show the chat as candidates would interact with the chat.

Using the two options for testing will not add conversations to your inbox, candidate list, these chats are for testing purpose only thus will not polute your environment.

Guidelines

Things to look out for during testing the flow:

Variables in your flow

If you are using variables in your flow like {{session.first_name}} keep an eye out for the replaced values. In some cases the variable names can vary or change and display the text 'error' instead of the expected value.

Evaluations

Questions that are evaluated with a condition should be tested carefully. Having complex or negative questions can sometimes confuse the AI. Testing the flow multiple times trying to reach every end node by giving different answers to the same questions will drasticly improve the performance of the flow.