⁉️Actions

Actions are the messages you send to a candidate. Actions are contained in a step.

This chapter focusses on explaining actions and adding an action to an existing step. On this page actions will be explained in more depth.

Action body

The action body varies for every type of action. Actions exist in two different types; Sending data and asking data. The body of the action contains the content that will be sent to the user. For example; a text, an image or a single choice list.

If you are looking for a more indepth explanation about any of the action types refer to the Action types page.

Sending data:

• Text (Say)

• Contact

• Image

• Video

• Audio

• Document

Asking data:

• Text (Ask)

• Appointment

• List (Single choice)

• Location

Action variables

The action variable is the name used to reference a value entered by a candidate. The action variable can be edited in the edit dialog of an action. The AI can recall this variable and replace it with the answer to the question. To use one of these variables, e.g.: first_name, in one of your messages you can enter {{session.first_name}} in one of the action bodies. Our AI will then replace the variable with the value entered by the candidate.

It is possible to have multiple questions with the same action variable. This can be useful when your flow has multiple paths that come together at a later point in the flow. Keep in mind that when a variable is used multiple times it will only save the last answer.